Effective Date: January 17, 2025

Introduction

Welcome to Serein Films. We understand that your privacy and the security of your personal information are extremely important. This Privacy Policy explains how we collect, use, protect, and share information about you when you interact with our wedding videography services. By using our services, you agree to the terms of this Privacy Policy.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Names and contact information of the couple, wedding party, and other relevant participants

• Wedding details including date, venue, and timeline

• Payment and billing information

• Communication preferences

• Emergency contact information

Video and Audio Content

As a videography service, we capture:

• Video footage of your wedding ceremony and reception

• Audio recordings including speeches, vows, and music

• Behind-the-scenes footage and preparatory content

• Photographs taken during filming

Technical Information

When you visit our website or interact with our digital platforms, we automatically collect:

• Device information (type, operating system, browser)

• IP address and location data

• Website usage patterns and preferences

• Communication history with our team

How We Use Your Information

Core Services

• Creating and editing your wedding video

• Communicating about service details and updates

• Processing payments and maintaining financial records

• Coordinating with other wedding vendors when authorized

Business Operations

• Improving our services and customer experience

• Training our staff and maintaining quality standards

• Marketing and promotional activities (with your consent)

• Analyzing business performance and market trends

Information Sharing and Disclosure

We may share your information with:

• Service Providers

• Cloud storage providers

• Payment processors

• Video editing contractors

• Website hosting services

Legal Requirements

We may disclose information when required by:

• Court orders or legal processes

• Government regulations

• Protection of rights, property, or safety

Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encrypted storage of digital files

• Secure backup systems

• Limited staff access to personal data

• Regular security assessments and updates

Your Rights and Choices

You have the right to:

• Access your personal information

• Request corrections to your data

• Withdraw consent for marketing communications

• Request deletion of your information (subject to legal requirements)

• Receive a copy of your data in a portable format

Data Retention

We retain your information for:

• Raw footage: 6 months after final delivery

• Edited content: 2 years

• Contact and billing information: 7 years (as required by law)

• Marketing preferences: Until you opt-out

Children's Privacy

We do not knowingly collect personal information from children under 13. If children are present at events we film, we require parental consent for filming and data collection.

International Data Transfers

If we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information and comply with applicable data protection laws.

Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by:

• Posting the new policy on our website

• Sending an email to registered clients

• Updating the effective date at the top of this policy

Contact Information

For questions about this Privacy Policy or our privacy practices, please contact us at:

Serein Films

[Address]

Email: Roh.bhardwaj0@gmail.com

Phone: [647 - 717 - 0936]

California Privacy Rights

Cookie Policy

Our website uses cookies to:

• Maintain session information

• Analyze site traffic and usage

• Personalize your experience

• Enable certain website functions

You can manage cookie preferences through your browser settings.

Governing Law

This Privacy Policy is governed by Ontario, Canada law. Any disputes relating to this policy will be subject to the exclusive jurisdiction of the courts of Ontario, Canada.